Customer Complaints Procedure for Buy Home Fast:

 

At Buy Home Fast, we strive to provide excellent service to all our customers. However, we understand that there may be occasions when you are not completely satisfied with our services. If you have a complaint, we have established the following procedure to address your concerns promptly and effectively:

 

1. Contact Us: In the first instance, please contact our customer service team either by phone, email, or in writing to inform us of your complaint. You can find our contact details on our website or any correspondence you have received from us.

 

2. Provide Details: When contacting us, please provide as much detail as possible about the nature of your complaint, including relevant dates, names of staff members involved, and any supporting documentation or evidence.

 

3. Acknowledgement: Once we receive your complaint, we will acknowledge it promptly, usually within 24 hours. We will provide you with a reference number for your complaint and inform you of the next steps in the process.

 

4. Investigation: Your complaint will be assigned to a dedicated member of our customer service team who will investigate the matter thoroughly. They may need to contact you for further information or clarification during this process.

 

5. Resolution: We aim to resolve all complaints as quickly as possible. Once the investigation is complete, we will provide you with a written response detailing our findings and any proposed resolution or actions to address your concerns.

 

6. Escalation: If you are not satisfied with the initial response to your complaint, you may request for it to be escalated to a senior manager or director within our company. They will review the matter independently and provide a final response.

 

7. Feedback: After your complaint has been resolved, we may follow up with you to gather feedback on your experience and ensure that you are satisfied with the outcome. Your feedback is valuable to us as we continuously strive to improve our services.

 

We are committed to handling all customer complaints fairly, impartially, and in a timely manner. If you are not satisfied with the resolution of your complaint through our internal process, you may also have the option to escalate it to The Property Ombudsman or an external dispute resolution scheme or regulatory authority.